Privacy Policy

Introduction

This Privacy Policy describes how Sycamore Place (“we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from our website [sycamoreplace.au] (the “Site”).

We are committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws and international standards.

1. What Personal Information We Collect

When you interact with our Site or services, we collect personal information necessary to provide you with a seamless shopping experience.

Device Information

  • Examples: IP address, browser type and version, timezone, cookie data, pages visited, search terms, interaction with the Site.

  • Purpose: To ensure the Site works properly, analyze usage, and optimize performance.

  • How collected: Automatically via cookies, log files, pixels, and tags.

Order Information

  • Examples: Name, billing & shipping address, payment details (credit card, Visa, Mastercard, PayPal, Afterpay), email, phone number.

  • Purpose: To process and deliver your orders, communicate with you, prevent fraud, and send order confirmations or invoices.

  • How collected: Provided directly by you when placing orders.

Customer Support Information

  • Examples: Information you provide when contacting us for support.

  • Purpose: To assist you and resolve any issues.

  • How collected: Provided directly by you.

Marketing Data

  • Examples: Data collected via apps like Google Analytics, Meta Pixel, and email platforms such as Klaviyo for marketing and remarketing purposes.

  • Purpose: To send you promotional offers, personalized ads, and newsletters if you opt in.

  • How collected: Automatically through integrated marketing tools.

2. Minors

Our Site is not intended for individuals under 18 years old without parental guidance. We do not knowingly collect personal information from minors under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at service@sycamoreplace.au to request removal.

3. How We Use Your Personal Information

We use your information to:

  • Fulfil your orders and manage payments and deliveries

  • Provide customer support

  • Communicate order status, updates, and offers (only if you opt in)

  • Detect and prevent fraud and other prohibited activities

  • Improve our Site and services through analytics

  • Deliver targeted advertisements on platforms like Google and Facebook

4. Sharing Your Personal Information

We may share your personal information with:

  • Shopify, our online store platform: Shopify Privacy Policy

  • Payment processors such as Stripe, PayPal, Afterpay

  • Shipping and fulfilment providers (e.g., Australia Post)

  • Marketing platforms such as Google Analytics, Meta (Facebook/Instagram), Klaviyo

  • Legal authorities when required by law or to protect our rights

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including:

  • Necessary cookies for shopping cart, login, and checkout

  • Analytics cookies (Google Analytics, Shopify analytics)

  • Advertising cookies for remarketing and personalized ads (Google Ads, Meta Pixel)

You can control or disable cookies via your browser settings, but note that some parts of the Site may not function properly without cookies.

6. Your Privacy Rights

For Australian Customers:
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at service@sycamoreplace.au.

For European Customers (GDPR):
If you are located in the European Economic Area, you have additional rights under GDPR, including:

  • Accessing your personal data

  • Correcting or deleting your data

  • Objecting to or restricting processing

  • Data portability

We process your data based on your consent or contractual necessity and safeguard it in compliance with GDPR standards. Your data may be transferred outside the EEA to countries including Australia, the US, and Canada, with appropriate protections.

7. Behavioural Advertising & Opt-Out

We use your data to show relevant ads on platforms like Google and Facebook.

To opt out of targeted advertising, you can visit:

8. Do Not Track

Our Site does not respond to Do Not Track signals because there is no industry standard on how to treat them.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in laws or business practices. We recommend checking this page regularly.

10. Contact Us

If you have any questions or want to exercise your privacy rights, please contact us at:
Email: service@sycamoreplace.au
Address: Sycamore Place, 338 Gore Street, Fitzroy VIC 3065, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/privacy/privacy-complaints/